Last Updated: July 2026. Every order matters to us. Here is exactly how shipping works, no fine print, no maze.
Orders are packed securely and dispatched within 1 to 2 business days. Orders placed on weekends or holidays go out the next business day. Won items in a Whatnot show ship within 2 business days of the show ending.
Products ship tracked worldwide. The moment your label is scanned, your tracking number lands in your email or your Whatnot app. Allow 24 to 48 hours for tracking to start updating since first scans can lag.
Shipping is calculated at checkout by weight and your location. You see the exact cost before you pay. Most orders including guards, slabs, and small sealed items ship USPS Priority Mail and arrive 1 to 3 business days after dispatch. Orders over 5 pounds such as booster box bundles ship in a USPS Flat Rate Box at one fixed rate anywhere in the US. Select lightweight shipments may ship USPS Ground Advantage.
Bought during a live? Shipping runs through Whatnot. Buyers pay shipping, calculated at purchase by weight and location. Wins combine, so everything you grab in one show ships together in one box. The more you win, the less you pay per item. For any issue with a Whatnot order, message us on Whatnot so everything stays linked to your purchase and is covered by Whatnot buyer protection.
We ship worldwide, tracked. Typical delivery is 7 to 21 business days depending on destination and customs. Customs, duties, and import taxes are the buyer's responsibility and are not included in our prices. Please check your country's import rules before ordering. International transit delays caused by customs are outside our control.
Your cards deserve protection from the moment they leave our shelf. Slab guards are wrapped individually and boxed with padding. Graded slabs go in a team bag, then bubble wrap, then rigid cardboard, then the box. Sealed product is bubble wrapped with void fill so corners arrive as crisp as they left. What leaves our shelf protected arrives at your door protected.
If your order arrives damaged or we shipped the wrong item, contact us within 7 days of delivery with clear photos of the item, the packaging, and the shipping label. Claims without photos cannot be processed, since photos are required for the carrier insurance claim. Once verified, we will send a replacement or issue a refund. We may request that the original item be returned before a replacement ships, with a prepaid label provided by us. Claims made after 7 days cannot be accepted.
If tracking shows no movement for 7 or more days on a domestic order, or 30 or more days on an international order, contact us and we will open an official trace and insurance claim with the carrier. Replacements or refunds for lost packages are issued once the carrier confirms the loss or the claim resolves, which typically takes 2 to 4 weeks. This carrier process protects both of us and applies to every shop that ships tracked mail.
Once the carrier confirms delivery to the address provided at checkout, responsibility transfers to the buyer. RetroSlabs is not responsible for packages that are lost or stolen after a confirmed delivery scan. If your tracking shows delivered but you cannot locate the package, check with household members and neighbors, then contact your local post office with your tracking number, since carriers keep GPS data for every delivery scan. For high value orders we recommend requesting signature confirmation at checkout by contacting us before your order ships.
Buyers are responsible for entering a complete and correct shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, we will reship it at the buyer's expense. Address changes are free any time before your label prints. Message us as soon as possible if you need a correction.
Changed your mind? Cancel free of charge within 24 hours of ordering. Once your order has shipped it can no longer be canceled, but slab guards can still be returned under our 30 Day Fit Guarantee described on the Returns page.
Questions before you buy or an issue after? Message us through one of our contacts, Instagram or TikTok at retroslabs, or on Whatnot. We review every message and reply within 1 business day.
We may update this policy from time to time and the latest version always lives on this page. Placing an order means you agree to the terms above.